EdgeTier
Visit Website"EdgeTier: Simplify IT support with AI-driven ticket automation & proactive issue detection for medium to large businesses, reducing resolution time by 30%."
Published
2/6/2025
Pricing
freemium
Likes
0 users
EdgeTier: Revolutionizing Customer Support
EdgeTier is a cutting-edge customer support product designed to elevate your business's interaction experience. Its intuitive and user-friendly interface empowers support teams to deliver exceptional results.
Key Features 🚀
- Self-Service Portal: Provide customers with instant access to FAQs, knowledge base articles, and troubleshooting guides.
- Automated Ticket Routing: Streamline ticket processing by automatically assigning tickets based on predefined rules.
- Real-Time Analytics: Track customer interactions and sentiment in real-time, enabling data-driven decision-making.
Use Cases 📈
- Enhance the self-service experience for your customers
- Optimize support workflows with automated routing and analytics
- Improve customer satisfaction through personalized interactions
Conclusion 💻
Join the Discussion
- MaryLync7720 Feb
My reasons for not signing up are apparent: 1) Unable to access 2) Can't open it properly in my web browser... but I followed you here.
Can't answer anymore to your comment. Maybe we have reached the maximum depth of a thread. Let's talk it through outside the Community if that makes sense to you.
- zakaria_c20 Feb
A very well written Comment. Thank you.
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- PhilipSnyder20 Feb
You could always do both, post from your product profile and occassionally share/interact from your personal profile.
Andrew Gazdecki does this in a very entertaining way with MicroAcquire, it looks like he's basically talking to himself via the two accounts sometimes, very amusing.
