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"EdgeTier: Simplify IT support with AI-driven ticket automation & proactive issue detection for medium to large businesses, reducing resolution time by 30%."

Published

2/6/2025

Pricing

freemium

Likes

0 users

EdgeTier: Revolutionizing Customer Support

EdgeTier is a cutting-edge customer support product designed to elevate your business's interaction experience. Its intuitive and user-friendly interface empowers support teams to deliver exceptional results.

Key Features 🚀

  • Self-Service Portal: Provide customers with instant access to FAQs, knowledge base articles, and troubleshooting guides.
  • Automated Ticket Routing: Streamline ticket processing by automatically assigning tickets based on predefined rules.
  • Real-Time Analytics: Track customer interactions and sentiment in real-time, enabling data-driven decision-making.

Use Cases 📈

  • Enhance the self-service experience for your customers
  • Optimize support workflows with automated routing and analytics
  • Improve customer satisfaction through personalized interactions

Conclusion 💻

Join the Discussion

  • My reasons for not signing up are apparent: 1) Unable to access 2) Can't open it properly in my web browser... but I followed you here.

    Can't answer anymore to your comment. Maybe we have reached the maximum depth of a thread. Let's talk it through outside the Community if that makes sense to you.

    • zakaria_c20 Feb

      A very well written Comment. Thank you.

  • You could always do both, post from your product profile and occassionally share/interact from your personal profile.

    Andrew Gazdecki does this in a very entertaining way with MicroAcquire, it looks like he's basically talking to himself via the two accounts sometimes, very amusing.